The Wellonis coach handbook

Welcome to Wellonis

Wellonis is a marketplace where members find a coach and train with them online or in person. You bring the coaching; we bring the members, the payments, plans, chat, video calls and a safe place to work. Joining is free and there's no monthly fee.

• Who can join: personal trainers, strength and conditioning coaches, sport-specific, physique, running, yoga and Pilates, mobility, nutrition, wellness and lifestyle, and fitness coaches.
• You set your own packages, prices and availability.
• Wellonis keeps a 20% platform fee only when a client pays you, and just 10% on clients you bring in yourself through your link. Members pay a small service fee on top of your price that covers card payment costs, so your share is always your price minus the platform fee. The small fee for sending your payout (Stripe or bank transfer) comes off the payout.
• Founding coaches our team invites (during launch or special events) pay a 10% platform fee instead of 20% for a set period, and keep a permanent Founding coach badge.
• Members pay Wellonis; we hold the payment until your client accepts your work, then pay you every Wednesday.

1. Create your coach account

It takes about a minute. Use an email you check often: that's where requests and payment updates arrive.

1. 1Go to wellonis.com/professionals and tap Join as a coach (or go straight to wellonis.com/signup/partner).
2. 2Enter your email and a password of at least 8 characters.
3. 3Tick the box to confirm you're 18 or older and agree to the Terms, Partner agreement and Privacy policy.
4. 4Tap Create coach account. If we send you a confirmation email, open it and tap the link.
5. 5Choose your @username (this becomes your link, wellonis.com/@username), your full name, date of birth and the country you live in. Our team checks that names and ages are genuine.

Tip: Pick a short @username that's easy to say out loud, like your name or brand. You'll put it on Instagram, flyers and your gym's noticeboard.

2. Your coach dashboard

After you log in you land on Overview. The menu runs along the top on phones and down the side on computers. Numbers on a menu item (for example Requests 1) mean something is waiting for you.

• Overview: your link and QR code, new requests, calls to accept, active clients and what you've earned.
• Requests: new package requests and call bookings to accept or decline.
• Clients: everyone who bought from you, with their plan and chat.
• Messages: client chats, your notifications and Wellonis support.
• Coaching profile, Packages, Video calls, Documents: what members see and buy.
• Get paid, Earnings: payout method, money waiting and payment history.
• Reviews, Challenges, My Reps, My videos, Community, Settings.

3. Build a profile members choose

Your Coaching profile is your shop window. Members filter by coach type, language, price, online or in person and gender, so complete every field.

1. 1Coach type and years of experience.
2. 2Show your gender (optional). Some members prefer a female or male coach; leave it on Don't show if you prefer.
3. 3Headline: one line members see first, for example "Strength coach for footballers and rugby players".
4. 4Sports and specialities, separated by commas: football, hypertrophy, fat loss, postnatal fitness.
5. 5Languages you coach in. List every language: members search by it.
6. 6How you coach: Online, In person or both, plus country and city (needed for in person).
7. 7Bio (at least 40 characters): who you help, how you work and what members can expect.
8. 8Qualifications and Experience: courses, certificates, teams, gyms and the kinds of clients you've coached.
9. 9Tick I agree to the partner agreement and tap Save profile.

Tip: Changes to your coach type, headline, bio, specialities or experience get a quick review before they show. Other settings save straight away. Your photo and name come from Settings.

4. What members see

This is your public page (wellonis.com/@yourname). It shows your photo, coach type, headline, rating, city, the badges our team checked, your packages and prices, your bio, qualifications, experience, reviews, languages and how you coach. Tap View public profile on the Coaching profile page to check it any time.

Tip: Profiles with a clear friendly photo, a specific headline and at least two packages get far more requests.

5. Packages and prices

Packages are what members buy from you. You choose the name, length, price and what's included.

1. 1Open Packages → Add a package.
2. 2Package name (e.g. "8-week strength plan"), number of weeks and price in Australian dollars.
3. 3Support messages included: how many messages your client can send you. Your replies are always free.
4. 4Video call minutes included, booked from your weekly availability.
5. 5What's included (optional) and Show this package on my profile.
6. 6Extra messages: set a price for 10 more messages. When a client runs out they can buy more from you. Leave it empty to turn it off.

Tip: A simple ladder works well: a plan only, a plan with support messages, and a longer plan with a video call. Prices are in Australian dollars for now; members abroad pay in AUD and their bank converts it.

6. Documents and badges

Upload your documents so our team can check them. Only the Wellonis team can see these files. Each item we check shows as a badge on your public page and helps members choose you.

• ID (passport, national ID card or driver licence) is required.
• Certificates and qualifications: coaching certificates, courses or a sport science degree.
• First aid and CPR certificates, with expiry dates.
• Insurance: certificate of currency for professional indemnity and public liability. It should cover online coaching and video calls.
• Experience (optional): a CV, reference letter or proof of the teams and clients you've coached.
• Files: PDF, PNG, JPG, WEBP or DOCX, up to 20 MB each. Our team checks them within 2 business days.

Tip: When your first aid or insurance renews, upload the new certificate and update the date so your badge stays current.

7. Choose how you get paid

Open Get paid and set up how you're paid.

• Stripe: paid straight to your Australian bank account. Set up takes about 5 minutes on Stripe's secure page (ID, ABN if you have one, bank details). Wellonis never sees your bank details.
• Outside Australia: you're paid by international bank transfer to your own bank, in your currency. Our team emails you to collect your bank details securely before your first payout. Stripe bank payouts in Australia cost 0.5% + A$0.25 per payout, plus A$2 in any month you're paid, taken from the payout.
• Details for your statements: legal or business name, ABN (if you have one) and GST registration. You're responsible for your own tax and GST.
• Payouts go out every Wednesday for money your clients have accepted.

8. Video calls (optional)

Members buy call time from you in 30-minute blocks and pick a time from your weekly availability. You accept or decline every booking before it's confirmed. Calls run inside Wellonis in a private room and aren't recorded.

1. 1Tick I offer video calls and set your price for 30 minutes.
2. 2Choose your time zone. Members see your times converted to their own time zone.
3. 3Add your weekly availability: choose days, a from and to time, then Add to selected days.
4. 4When someone books, accept it in Requests. At the time of the call, open it from Video calls or the link in your notification.

Tip: Call time is paid after the call. Our commission on calls is never less than A$0.50 per 30 minutes because we pay for hosting them.

9. Accept requests

When a member chooses one of your packages, you get a notification and the request appears in Requests with their goal, the package and the price.

1. 1Read the member's message: goal, experience, schedule and anything to be careful about.
2. 2Tap Accept if you can help, or Decline… with a short reason if it's not a fit.
3. 3Accepted members are asked to pay. When they've paid, you get "Client paid: send their plan".
4. 4Reply quickly: replying within 24 hours earns you Reps and members choose coaches who answer fast.

Tip: If a member mentions an injury, illness or medical condition, don't diagnose or treat it. Coach around it sensibly and suggest they see a health professional.

10. Clients

Clients lists everyone who has bought from you, sorted into Active, Completed and Declined or cancelled. Each card shows the package, weeks, messages and price, with buttons to open the plan, message the client, mark the work as completed and rate the athlete.

11. Write and send the plan

Open a paid client's plan from Clients. Build their training days with exercises, sets, reps, weight and rest. Your client follows it in workout mode: they tick each set, log their weights, get a rest timer and can even count reps with the phone camera. You see every workout they finish.

1. 1Give the plan a title.
2. 2Fastest start: Draft with AI. Describe the client and the plan in a sentence or two (e.g. "Beginner, 3 days a week, full gym, fat loss. Sore left knee: no jumping"). The AI fills in the builder and you review and edit everything before sending. Up to 10 drafts a day.
3. 3Or start from a template: Full body 3 days, Upper/lower 4 days, Push/pull/legs 3 days or Running 3 days.
4. 4Set the number of weeks and write a short overview for your client.
5. 5For each day: name, focus, warm-up, exercises and cool-down. Use + Day to add days, and Move, Duplicate or Delete to arrange them.
6. 6For each exercise: sets, reps or time, weight or effort (e.g. 20 kg, RPE 7, bodyweight), rest, plus coaching cues and an optional YouTube or Vimeo link.
7. 7Check the Muscle balance: weekly sets per muscle, so nothing is forgotten.
8. 8Add how to progress week by week and, if it's part of the package, general nutrition and habit guidance.
9. 9Tap Send plan. Your draft is saved on your device until you send it.

Tip: Coaching yoga, lifestyle or something that doesn't fit sets and reps? Choose "Write it as plain text instead".

12. After you send: acceptance, progress and check-ins

After you send the plan, your client has 48 hours to accept it or report a problem. If they don't answer, it counts as accepted. Once accepted, your share is paid on the next Wednesday. Need to change something? Send an updated plan; it becomes a new version.

• Your payment: how much you earn from this client and when it's paid.
• Client progress: their latest body check-in (weight, waist, body fat) and notes.
• Habits and food diary: steps, sleep, water, mood, energy and meals from the last 7 days. Clients share these with you only while their plan is active.
• Weekly check-in: set up to 6 questions. Your client answers once a week and you reply with feedback.
• PDF of sent plan: a printable version with your name and a QR code to your profile. Clients can print it and take it to the gym.

Tip: Answering weekly check-ins is the easiest way to keep clients happy and renewing.

13. Messages and notifications

Messages has your client chats, direct messages, your notifications and Wellonis support. Client messages use their package's message credits; your replies are always free.

• Phone numbers, emails, links and other apps are hidden automatically. Keep chats, calls and payments on Wellonis so you're both protected.
• Turn on phone notifications (Settings or the prompt on your dashboard) so new requests and messages reach you straight away.
• Need help? Tap Ask Wellonis (bottom right) for quick answers, or Report a problem to tell our team about a bug. The page you were on is sent automatically.

14. Earnings and payouts

Earnings shows your sales, Wellonis commission, your earnings, what's waiting for payout and any open refunds. Below that: what will be paid next Wednesday, your full payment history and weekly statements for your records.

• Packages are paid after your client accepts the plan (or 48 hours pass without a problem report).
• Call time is paid after the call; extra messages 48 hours after purchase.
• If a client reports a problem, their payment stays on hold while Wellonis reviews both sides. We may pay you, ask for an improved plan, or refund the client in full or in part.

15. Grow: your link, reviews, Reps, videos and community

Wellonis has free tools to help you get noticed and keep clients engaged.

• Your link and QR code (Overview): put wellonis.com/@yourname in your Instagram or TikTok bio, WhatsApp status and email signature. Members who join through it pay you a lower 10% fee on everything they buy from you, and you earn 200 Reps per new client.
• Reviews: members rate you after working together, and great reviews move you up in search. You can rate athletes too, which helps other coaches.
• Reps: points you earn by coaching and helping the community. Spend 300 Reps to be Featured at the top of the marketplace for 7 days (always labelled), or 100 Reps for extra AI assistant questions. Reps have no cash value.
• Challenges and leaderboard: monthly challenges (e.g. reply to 5 requests within 24 hours) and a free daily spin. Top coaches each month win bonus Reps.
• My videos: share a YouTube or Vimeo technique tip. If our team picks it for the Wellonis Library, you earn 500 Reps and get credited.
• Community: post your training, tips and client wins (with permission). Choose Public, Followers only or Private for each post.